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| Beta Testing |
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What is "beta"? |
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We are introducing our site in "beta" while we continue to improve and add new features that will make your online shopping experience the best possible. Stay tuned as we continue to build the best online 'main street' shopping experience possible. We are dedicated to making 'The Noblivity Marketplace' your preferred shopping destination! If you are experiencing any technical problems with any pages and or features of this site please email webmaster@noblivity.com.
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| Catalog Orders |
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Do you have a catalog? |
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Coming Soon! Sign up for our eNewsletter and be one of the first to receive a copy the Noblivity catalog. |
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| Forms Of Payment |
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Which credit cards do you accept? |
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MasterCard, Visa, American Express, and Discover. We also accept eChecks. Or you can use your pay pal or google account. |
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Do have google checkout? |
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Yes, you can use your google account. |
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Do you accept Pay Pal? |
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Yes, we accept Pay Pal. |
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| Gift Box |
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Can I purchase a Gift Box? |
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Yes, please indicate how you would like your gift card signed. This service may not be available on some items.
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| Gift Card |
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Can I send a gift card with my order? |
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Yes, simply choose a gift card style and type your personalized message. We will send the gift card with your order. |
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| Gift Certificate And Store Credit |
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How do I use my Gift Certificate or Store Credit Online? |
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Place your order and enter your address. Select a shipping option and enter your credit ID and email address. Confirm your items and address. Your order will be adjusted by the amount of your gift certificate or store credit. Review and click confirm. All done! |
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Can I purchase a Noblivity Gift Certificate? |
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Yes, Noblivity gift certificates are the perfect gift. For use through our website or catalog. Available in denominations of $25 or more. The gift card comes in a Noblivity gift box. |
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| Newsletter |
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What are the benefits of receiving your eNewsletter? |
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Be the first to be notified of new designs and designers, receive previews and exclusives. Discount coupons are sent to eNewsletter subscribers and members of the frequent buyers club. |
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| Order Process |
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I just ordered something, but now it's on sale. Do you honor price adjustments? |
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Yes, must be within 3 days of the price change. Please have your invoice number ready and contact customerservice@noblivity.com to see if you are eligible for a price adjustment. All requests made after the 3 day price change do not qualify. |
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When will my order be processed? |
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We process orders placed before 12 p.m. (CST) Monday - Friday, excluding holidays, the same business day. Orders placed after 12 p.m. (CST) Monday - Friday, excluding holidays, are processed the next business day. |
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Will I get an order confirmation? |
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Yes, for every order you submit, you will receive an order confirmation email. We recommend that you print and save it for your reference. For your security, we will only send an order confirmation to the email address you provide. Please be sure to enter your email address correctly to insure that you receive your order confirmation. You will need your order number for reference when you check your order status. |
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Can I make changes to my order after it has been submitted? |
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Yes, you can cancel an order anytime during the checkout by clicking "Cancel". Our goal is to pack and ship your order as quickly as possible therefore we may not be able to allow changes to your order once submitted. Orders with a status of "Processing" cannot be canceled. |
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Can I track my order? |
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Yes, once you register with Noblivity, sign into your account and view your order history. Your UPS or USPS tracking numbers are available. Go to www.UPS.com or www.USPS.com and input the tracking number to view your shipping status. |
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I forgot to use my promotion code. Can I apply it after the order is placed? |
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No, once an order is placed the promotional code cannot be applied. |
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How can I check my Order Status? |
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Once you register with us, sign into your account and view your Order History. Your order status will be available 24 hours after your order has been placed. |
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| Our Price Match Pledge |
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What is your Price Match Pledge? |
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Noblivity will match any online competitor's regular-priced merchandise, non-clearance, within 30 days of your purchase*. Regular price refers to the manufacturer's suggested retail price. Refunds will be granted at management's discretion. If you have found your item at a lower price, please email customerservice@noblivity.com. Our Price Match Pledge is our way of showing you, our customer, that we sincerely appreciate you and your business!
*We will match clearance prices at our discretion only. A clearance price is considered 40% or more off the original price. We will match non-clearance coupons only if they are both offered by the same competitor and presented at the same time at management discretion. We do not price match stores that can't be verified by our support team. We do not price match discount stores where most of their merchandise is discounted. We do not price match coupons with a restricted number of uses. |
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| Purchasing Policy |
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I want to purchase an item but you don't have my size or color. Will it be coming back? |
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Our products are unique, many times One-of-a-Kind and often exclusive. Our buyers travel the world to bring you the hottest, stylish and most exciting designs. Our customers appreciate the uniqueness of our product selection so most items are not restocked. In order to keep our inventory fresh with original designs, we are constantly looking for that one of a kind item. We will work with you so that if we get your item of interest again you will be sent an email. |
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Do I have to pay with credit card? Can I pay by personal check or money order? |
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No, at this time, we do not accept personal checks or money orders. |
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My credit card was declined, but the charge is showing on my credit card. What happened? |
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You have not been charged. The "charges" that are appearing on your card are pre-authorized holds. They are not charges, however, your card company may be temporarily holding those funds. Your card may have declined for one of the following reasons: The billing address entered does not exactly match the billing address that your card company has on file, there are insufficient funds to cover the transaction or another reason from your card company. |
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When will my credit card be charged? |
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Your credit card will be authorized for the entire amount of the order at the time of purchase. The card will then be charged when the order is shipped. We will send you an email confirmation of your order once you have completed the order. |
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| Returns And Exchanges |
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What is your Hassle Free Return Policy? |
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Our goal is to make an exchange or refund Hassle Free. Please see our Return & Exchange Policy.
We understand that some items just might not work and we value our relationship with you. We expect your purchase to meet or exceed your expectations. If you are not delighted with your purchase you may return it to us within 30 days from date of purchase for a complete refund (less shipping & handling charges). For orders that qualified for free shipping our actual shipping costs will be deducted from your return refund.
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| Security Policy |
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Is your site secure? |
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Shop with confidence, we have partnered with Authorize.Net to offer safe and secure credit card and electronic check transactions for our customers.
SECURE ORDERING
All billing and account information is transmitted via https which is a secure encrypted protocol system that scrambles your credit card data for secure online transactions. This industry standard encryption technology ensures you are in a secure area employing Secure Socket Layering (SSL). Also, your browser may give you a pop-up message that you are about to enter a secure area. We do not store your credit card information. See our security policy for complete details.
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| Shipping And Handling |
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What is your FREE Shipping Policy? |
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FREE SHIPPING
Noblivity offers FREE shipping by USPS Priority Mail on U.S. orders. Purchases are usually shipped next business day and have a transit time of approximately 2 days to major metropolitan areas, and 3 days to more rural areas. Orders placed on Friday ship out on Monday, our next business day. Please note that while USPS 2-3 Day Priority Mail is fast and usually ships next business day, the arrival time is not guaranteed. If you need a guaranteed arrival time, you may purchase Overnight Shipping at an additional charge. Please note that all orders over $500 require a signature upon delivery.
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Do you ship internationally? |
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Yes, Noblivity offers international shipping by UPS and USPS to a number of international countries. Please allow 3-9 business days. All international orders are delivered via express service and are fully trackable. Please see our shipping and handling policy for a complete list of international destinations.
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I have received my order, but one item is missing. |
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Each shipment from our warehouse has a shipping/packing invoice. We notify you immediately by email if an item is out of stock and will not be shipped at this time. If you did not receive the out of stock notification and the shipment is missing an item, please contact customerservice@noblivity.com. We will need to investigate, place a tracker on the package and check for delivery problems on our end. We will need the original shipping box for the investigation, please do not throw it away. |
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What if an item is unavailable or backordered? |
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While we make every effort to fulfill your order, occasionally certain items may be unavailable in the size and/or color you want. We will notify you via your email confirmation if we are out of stock on an item that you have ordered and you will be given options. Any charges will be removed from your order total and will be reflected on your shipping invoice. You will be given the option to wait for the item, select a different item or expect the cancellation of the item ordered. |
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Are there additional shipping charges for international destinations? |
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The shipping charge quoted at checkout is the shipping charge. Additional items are charged a flat rate per item. International shipping does not qualify for free shipping. Duties and taxes are the responsibility of the recipient. Please see International Shipping for complete details.
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What is included in the shipping and handling charges? |
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Order processing, item selection, packaging, processing, transport and handling.
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| Vendors |
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I'm a designer. How do I apply to have my product line on your site? |
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Email vendors@noblivity.com |
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| Wish List |
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What is a Wish List? |
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The perfect way to make sure you get exactly what you want! See something you want and must have? Create a Wish List by simply adding items you love and want. Now they know the right size and color. Create one for birthdays, holidays, or just for fun! Must be a registered member to create a Wish List. Go ahead...indulge yourself! |
